GENERAL POLICIES AT THE COOPERATIVA
All of our classes are open to everyone who wants to learn in a mutually respectful environment. We are dedicated to equality in all of its forms. We will not tolerate any forms of discrimination in any of our classes. We will not serve customers who intimidate or discriminate against others in our space.
As a cooperatively-run school, our business model is based on cooperation and shared space, so group classes are our focus; however, our greatest priority is giving you quality classes. We know it is important to offer classes that are at the student's level, so, if in any given week, we are unable to match you with other students at your same level who want to take group classes, we will make arrangements to offer you equivalent private classes or a combination of private grammar and group conversation classes.
We usually offer 2 hours of private classes if there is no conversational or grammar classes at your level, and 1 1/2 hours of private classes and 1 hour of conversation class if there is an appropriately-leveled conversation class but not a grammar class.
Please let us know if you have questions about any of this.
DEPOSITS, CANCELLATIONS, REFUNDS, ETC.
We give all of our classes with the goal of teaching students Spanish to the best of our capabilities and try to make these classes affordable to all who want to study with us. As a business, we seek to make connections and develop long-standing relationships with our students and are not seeking something purely transactional.
The following are our general policies for the Cooperativa:
We don't always require a deposit for our classes, we ask that if for some reason you need to cancel, please let us know as soon as possible, since our teacher schedule requires extensive coordination and the teachers take planning for their classes seriously. If you fail to show up for a class you are registered for, you will need to pay a deposit if you want to register for another class.
If we do take a deposit for your class, that amount will be applied to the cost of your class. It is NOT an extra fee but it is non-refundable.
For private (in person or online) class cancellations, we ask that you give us at least 24-hour notice, or we will have to charge 65% of the usual price for the class.
For online monthly classes, we ask that you let us know the weekend before if you will not be able to take classes at your usual time so we can reschedule it that week. If you cancel with 24-hour notice, we will do our best to use the month to accommodate any missed classes. With less than 24-hour notice, we will do our best to add 20 minutes extra to any class you have available that month if possible.
There are no cancellations or schedule changes for any of our group classes on a daily basis.
If you do not notify us of a cancellation, we will wait for 20 minutes for the class the start (online or in person) and then charge you for the whole class.
We also have a general no refund policy for all of our classes. That said, we are always open to hearing feedback. If you have any concerns about your class, please do not hesitate to speak with us and we will do what we can within the limits of the classes you have paid for.
We also want our group classes to run smoothly for all students in the class. Please see our notes about maintaining a good group dynamic in our description of group classes. If for whatever reason we need to move you into a private class for this purpose (the private class would run for the basic equivalent of the money remaining from your payment that week), we reserve the right to do so for remainder of the week and either transfer the remaining money into equivalent private classes funds or return your money for subsequent weeks as if you only attended up to that week of class.